Student Computer and Technical Quick Reference Guide
FOR ASSISTANCE…
Student Technology Helpdesk:
Dial 617-928-4703 or e-mail studenttech@mountda.edu
OR Visit the Student Techs in the Shaw Lab computer lab in Shaw Hall. Hours are posted on the door and on the College web site.
For lost or forgotten passwords:
Visit webmail.mountida.edu and click on the link that refers to lost or forgotten passwords.
ANGEL/e-Learning:
Contact e-Learning Helpdesk at 617-928-7375 or elearning@mountida.edu
MIWeb:
Contact Network Services at 617-928-4702 or nshelpdesk@mountida.edu
WebMail:
Contact Network Services at 617-928-4702 or nshelpdesk@mountida.edu
Help with Library Electronic Resources and Databases:
Contact a Librarian at 617-928-4552 or reference@mountida.edu
Computer Lab Questions:
Contact Wallia Wright, Computer Lab Manager, 617-928-4066 or wwright@mountida.edu
Webmail tutorial:
Visit webmail.mountida.edu and click on the link for the Tutorial.
Anti-Virus Software:
You must have an anti virus package installed on your PC. We recommend purchasing the Norton Internet Security Suite from any store or online software retailer. It is also available at www.symantec.com
Anti-Spyware Software:
You must have anti spyware software installed on your PC. We recommend AdAware Personal from www.lavasoft.de AND SpyBot Search & Destroy from: http://spybot.info/en/index.html
Windows Updates:
MANY problems with Windows PCs are avoidable by taking full advantage of Microsoft’s “Automatic Updates” service. Just turn it on and it will do the rest! Visit http://update.microsoft.com
Please report any technology problems immediately! See the “For Assistance” contacts list.
If problems or issues are not resolved, contact either:
Don Burrhus, Director of Network Services, at 617-928-4702 or dburrhus@mountida.edu
Marge Lippincott, Dean of Information Technology and Learning Resources, at 617-928-4596 or mmlippincott@mountida.edu
If Your Computer is Broken…
If your computer is under warranty or a service agreement, call the manufacturer or store where you purchased it or consult your warranty information card.
If not, the following information may be useful:
Via phone: CompUSA phone support: 888-669-8324
Via phone: MicroCenter Tech Support: 1-800-207-3434
On Site: Geek Squad 1-800-433-5778
On Site: CompUSA Service & Repairs: 1-800-CompUSA option 6
The Student Tech Staff and the College’s IT Staff do NOT install software, repair computer hardware or printers for students.
Handy Web Addresses & e-mails…
College Web Site: http://www.mountida.edu
Student Technology Helpdesk: e-mail studenttech@mountda.edu
ANGEL: www.mountida.angellearning.com
MIweb: (schedules, grades, bills etc.) https://miweb.mountida.edu
Webmail: http://webmail.mountida.edu
Windows Updates: http://update.microsoft.com
Student Technology Helpdesk:
Dial 617-928-4703 or e-mail studenttech@mountda.edu
OR Visit the Student Techs in the Shaw Lab computer lab in Shaw Hall. Hours are posted on the door and on the College web site.
For lost or forgotten passwords:
Visit webmail.mountida.edu and click on the link that refers to lost or forgotten passwords.
ANGEL/e-Learning:
Contact e-Learning Helpdesk at 617-928-7375 or elearning@mountida.edu
MIWeb:
Contact Network Services at 617-928-4702 or nshelpdesk@mountida.edu
WebMail:
Contact Network Services at 617-928-4702 or nshelpdesk@mountida.edu
Help with Library Electronic Resources and Databases:
Contact a Librarian at 617-928-4552 or reference@mountida.edu
Computer Lab Questions:
Contact Wallia Wright, Computer Lab Manager, 617-928-4066 or wwright@mountida.edu
Webmail tutorial:
Visit webmail.mountida.edu and click on the link for the Tutorial.
Anti-Virus Software:
You must have an anti virus package installed on your PC. We recommend purchasing the Norton Internet Security Suite from any store or online software retailer. It is also available at www.symantec.com
Anti-Spyware Software:
You must have anti spyware software installed on your PC. We recommend AdAware Personal from www.lavasoft.de AND SpyBot Search & Destroy from: http://spybot.info/en/index.html
Windows Updates:
MANY problems with Windows PCs are avoidable by taking full advantage of Microsoft’s “Automatic Updates” service. Just turn it on and it will do the rest! Visit http://update.microsoft.com
Please report any technology problems immediately! See the “For Assistance” contacts list.
If problems or issues are not resolved, contact either:
Don Burrhus, Director of Network Services, at 617-928-4702 or dburrhus@mountida.edu
Marge Lippincott, Dean of Information Technology and Learning Resources, at 617-928-4596 or mmlippincott@mountida.edu
If Your Computer is Broken…
If your computer is under warranty or a service agreement, call the manufacturer or store where you purchased it or consult your warranty information card.
If not, the following information may be useful:
Via phone: CompUSA phone support: 888-669-8324
Via phone: MicroCenter Tech Support: 1-800-207-3434
On Site: Geek Squad 1-800-433-5778
On Site: CompUSA Service & Repairs: 1-800-CompUSA option 6
The Student Tech Staff and the College’s IT Staff do NOT install software, repair computer hardware or printers for students.
Handy Web Addresses & e-mails…
College Web Site: http://www.mountida.edu
Student Technology Helpdesk: e-mail studenttech@mountda.edu
ANGEL: www.mountida.angellearning.com
MIweb: (schedules, grades, bills etc.) https://miweb.mountida.edu
Webmail: http://webmail.mountida.edu
Windows Updates: http://update.microsoft.com