Student Computer and Technical Quick Reference Guide
FOR ASSISTANCE
Please contact Help Desk at helpdesk@mountida.edu or (617) 928-4702 for assistance with the following technology items:
ANGEL/e-Learning:
Contact e-Learning Helpdesk at (617) 928-7375 or elearning@mountida.edu
Help with Library Electronic Resources and Databases:
Contact a Librarian at (617) 928-4552 or reference@mountida.edu
Anti-Virus Software:
You must have an anti-virus package installed on your PC. We recommend purchasing the Norton Internet Security Suite from any store or online software retailer. It is also available at www.symantec.com
Anti-Spyware Software:
You must have anti spyware software installed on your PC. We recommend AdAware Personal from www.lavasoft.de AND SpyBot Search & Destroy from: http://spybot.info/en/index.html
Windows Updates:
Many problems with Windows PCs are avoidable by taking full advantage of Microsoft’s “Automatic Updates” service. Just turn it on and it will do the rest! Visit http://update.microsoft.com
If Your Computer is Broken
If your computer is under warranty or a service agreement, call the manufacturer or store where you purchased it or consult your warranty information card.
If not, the following information may be useful:
Via phone: CompUSA phone support: 888-669-8324
Via phone: MicroCenter Tech Support: 1-800-207-3434
On Site: Geek Squad 1-800-433-5778
On Site: CompUSA Service & Repairs: 1-800-CompUSA option 6
The Student Tech Staff and the College’s IT Staff do NOT install software, repair computer hardware or printers for students.
Handy Web Addresses & e-mails
College Web Site: http://www.mountida.edu
ANGEL: mountida.angellearning.com
MIWeb: (schedules, grades, bills etc.) https://miwebportal.mountida.edu/default.aspx
Webmail: http://webmail.mountida.edu