Services for Students
HIGH SPEED INTERNET
Mount Ida has continued to expand the technology available to students by installing a state-of-the-art switched ethernet network in all of the residence halls. There is a port for each resident student in each room. (i.e. if the room is a double, there are two jacks, in a triple - three jacks.) There is no additional charge to the student for the use of the network connections in the residence hall rooms. The connection is separate from the telephone connection and therefore does not interfere with the use of the phone line coming into the student room. The residence hall connections provide unlimited, direct, high-speed access to the Internet from the student’s computer and is much faster than a dial-up connection. Internet access is also available in a variety of computer labs, one of which is located in the center of the residence hall complex. To be able to connect to the network in the residence halls, students should have an "Ethernet ready" computer. At a minimum, you are going to want a Pentium-III class system with a minimum of 64 megabytes of RAM. Students buying new systems between now and next fall should make sure they come with an Ethernet card installed. Workshops will be held at the beginning of each semester to assist students who need assistance in installing network cards. If your computer does not have an Ethernet card, one can be purchased from most computer retailers or office supply stores. We recommend that all residence hall students have anti-virus software and physical security devices for the computer. You should also verify that your computer is covered by your homeowners/renters insurance policy.
PHONE SERVICE
Phone service is installed in each residence hall room with unlimited local (area code 617) voice calling at no cost to the residents. Voicemail service is provided for all residents at no additional charge as well. Long Distance accounts are available for students from RCN at a discounted rate. This service is not required and the resident student is welcome to use calling cards from any provider.
If you are having trouble with Phone Service in your Residence Hall Room, please refer to the Telephone FAQ.
E-MAIL & ON-LINE SERVICES
Campus E-mail accounts are provided for all students to enable them to communicate. This account information also enables the student to check their class schedules, grades, and tuition account statement online. Don’t forget to set your password for campus e-mail and other services! It’s easy! Visit http://miweb.mountida.edu to set your password.
With your campus username & password, you will be able to do the following: Check your schedule Check your Tuition Account Statement Check your Grades once they are posted Communicate with your faculty Read important campus information e-mails DO NOT lose this username & password as you will want to have it at the end of the semester to check your grades before they are mailed! It’s easy! Visit http://miweb.mountida.edu to set your password. Also, after you have set your password, campus e-mail is accessed via http://webmail.mountida.edu.
CABLE TELEVISION
Cable TV service is provided by RCN in the residence halls. This service includes over 80 channels including a campus information channel. As with the internet connection, there is no additional cost or set-up fees for the Cable TV Services.
If you are having trouble with Cable TV in your Residence Hall Room, please refer to the Cable TV FAQ.
MORE INFORMATION
A packet of more detailed information regarding these services is sent to residents during the summer before classes start. If we can be of any more assistance or answer any of your more specific questions, please contact us at: nshelpdesk@mountida.edu.
A Resident Tech FAQ is available as well to assist resident students with connectivity issues. Printed copies are available at the Office of Residence Life in Malloy Hall.
SUPPORT POLICY FOR RES HALL NETWORK USERS
Mount Ida’s Network Services Department will provide support and assistance to students in installing and configuring their Network Interface Card so that it can communicate with the College Data Network. This activity will take place at the beginning of each semester through a series of “hands on workshops” which will be held in Shall Hall. Network Services does not install or sell NIC cards or network cables.
Mount Ida’s Network Services Department will be unable to provide support for hardware or software problems related to your computer and other peripheral equipment. If there is a problem with the network jack in your room, the Network Services Department will investigate the issue. If there is damage to the network jack or the cabling in the wall, the College may bill back to the student(s) of the room the cost of repairing/replacing the jack.
All students who utilize campus-e-mail, College computers or the College's network agree to abide by the College's Network Use Policy.